Employee Handbook:
TABLE OF CONTENTS
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Introductory Statement
Right to Revise
At-Will Employment Status
Anti-Harassment
Equal Employment Opportunity (5 or More Employees)
Names and Addresses
Personnel Records
Employee Property
Open-Door
Performance Evaluations
Telecommuting
New Hires
Job Duties
Full-Time Employees
Part-Time Employees
Temporary Employees
Bridging of Time
Meal and Rest Periods
Advances
Expense Accounts
Timekeeping Requirements
Payment of Wages
Pay for Mandatory Meetings/Training
Holidays
Insurance Benefits
Vacation
Sick Leave
Workers' Compensation
Extended Medical Leave
Personal Leave
School Activities
Pregnancy Disability Leave (5 or More Employees)
Jury Duty and Witness Leave
Customer Relations
Other Employment
Drug and Alcohol Abuse
Prohibited Conduct
Punctuality and Attendance
Dress Code and Other Personal Standards
Electronic and Social Media
Nondisclosure or Use of Trade Secrets
Housekeeping
Smoking
Parking
Solicitation and Distribution of Literature
Health and Safety
Workplace Violence
Employee References
Involuntary Termination and Progressive Discipline
Reductions in Force
Required Policies
_______________________________________
Introductory Statement
Welcome!
As an employee of SOLANO'S (the “Company”), you are an important
member of a team effort. We hope that you will find your position
with the Company rewarding, challenging, and productive.
Because
our success depends upon the dedication of our employees, we are
highly selective in choosing new members of our team. We look to you
and the other employees to contribute to the success of the Company.
This
employee handbook is intended to explain the terms and conditions of
employment of all full- and part-time employees and supervisors.
Written employment contracts between SOLANO'S and some individuals
may supersede some of the provisions of this handbook.
This
handbook summarizes the policies and practices in effect at the time
of publication. This handbook supersedes all previously issued
handbooks and any policy or benefit statements or memoranda that are
inconsistent with the policies described here. Your supervisor or
manager will be happy to answer any questions you may have.
This
version of our handbook has been updated to incorporate changes in
State and Federal laws and court decrees that have occurred since
our 2008 handbook was published. The law based material was
provided by the California Chamber of Commerce and is used by many
small
Right to Revise
This
employee handbook contains the employment policies and practices of
SOLANO'S in effect at the time of publication. All previously issued
handbooks and any inconsistent policy statements or memoranda are
superseded.
SOLANO'S
reserves the right to revise, modify, delete, or add to any and all
policies, procedures, work rules, or benefits stated in this
handbook or in any other document, except for the policy of at-will
employment. However, any such changes must be in writing and must be
signed by the President/CEO of SOLANO'S.
Any
written changes to this handbook will be distributed to all
employees so that employees will be aware of the new policies or
procedures. No oral statements or representations can in any way
alter the provisions of this handbook.
This
handbook sets forth the entire agreement between you and SOLANO'S
for the duration of employment and the circumstances under which
employment may be terminated. Nothing in this employee handbook or
in any other personnel document, including benefit plan
descriptions, creates or is intended to create a promise or
representation of continued employment for any employee.
Nothing in this at-will statement is intended
to interfere with an employee's rights to communicate or work with
others toward altering the terms and conditions of his or her
employment.
At-Will Employment Status
SOLANO'S personnel are employed
on an at-will basis. Employment at-will means that the employment
relationship may be terminated, with or without cause and with or
without advance notice at any time by the employee or the Company.
Nothing in this handbook shall limit the right to terminate at-will
employment. No manager, supervisor, or employee of the Company has
any authority to enter into an agreement for employment for any
specified period of time or to make an agreement for employment on
other than at-will terms. Only the President/CEO of SOLANO'S has the
authority to make any such agreement, which is binding only if it is
in writing.
Nothing in this at-will statement is intended
to interfere with an employee's rights to communicate or work with
others toward altering the terms and conditions of his or her
employment.
Anti-Harassment
SOLANO'S is committed to
providing a work environment free of harassment, disrespectful or
other unprofessional conduct. Company policy prohibits conduct that
is disrespectful, unprofessional as well as harassment based on sex
(including pregnancy, childbirth, breastfeeding or related medical
conditions), race, religion (including religious dress and grooming
practices), color, gender (including gender identity and
gender expression), national origin or ancestry, physical or
mental disability, medical condition, genetic information,
marital status, registered domestic partner status, age,
sexual orientation or any other basis protected by federal, state or
local law or ordinance or regulation. All such conduct violates
company policy. The Company’s anti-harassment policy applies to
all persons involved in the operation of the Company and prohibits
harassment, disrespectful or unprofessional conduct by any employee
of the Company, including supervisors and managers, as well as
vendors, customers, independent contractors and any other persons.
It also prohibits harassment, disrespectful or unprofessional
conduct based on the perception that anyone has any of those
characteristics, or is associated with a person who has or is
perceived as having any of those characteristics.
Prohibited harassment, disrespectful or
unprofessional conduct includes, but is not limited to, the
following behavior:
·
Verbal conduct such as epithets, derogatory
jokes or comments, slurs or unwanted sexual advances, invitations or
comments;
·
Visual displays such as derogatory and/or
sexually-oriented posters, photography, cartoons, drawings or
gestures;
·
Physical conduct including assault, unwanted
touching, intentionally blocking normal movement or interfering with
work because of sex, race or any other protected basis;
·
Threats and demands to submit to sexual
requests as a condition of continued employment, or to avoid some
other loss and offers of employment benefits in return for sexual
favors;
·
Retaliation for reporting or threatening to
report harassment; and
·
Communication via electronic media of any
type that includes any conduct that is prohibited by state and/or
federal law, or by company policy.
If you believe that you have been the
subject of harassment or other prohibited conduct, bring your
complaint to your own or any other Company supervisor, the president
or the personnel administrator of the Company as soon as possible
after the incident. You will be asked to provide details of the
incident or incidents, names of individuals involved and names of
any witnesses. Communicate your complaint in writing. Supervisors
will refer all complaints involving harassment or other prohibited
conduct to the President/CEO of the Company. The Company will
immediately undertake an effective, thorough and objective
investigation of the allegations.
If the Company determines that harassment
or other prohibited conduct has occurred, effective remedial action
will be taken in accordance with the circumstances involved. Any
employee determined by the Company to be responsible for harassment
or other prohibited conduct will be subject to appropriate
disciplinary action, up to, and including termination. A Company
representative will advise all parties concerned of the results of
the investigation. The Company will not retaliate against you for
filing a complaint and will not tolerate or permit retaliation by
management, employees or co-workers.
The Company encourages all employees to
report any incidents of harassment or other prohibited conduct
forbidden by this policy immediately so that complaints can
be quickly and fairly resolved. You also should be aware that the
Federal Equal Employment Opportunity Commission and the California
Department of Fair Employment and Housing investigate and prosecute
complaints of prohibited harassment in employment. If you think you
have been harassed or that you have been retaliated against for
resisting or complaining, you may file a complaint with the
appropriate agency. The nearest office is listed in the telephone
book.
Equal Employment Opportunity
(5 or More Employees)
SOLANO'S is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Company policy prohibits unlawful discrimination based on race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices) marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Discrimination can also include failing to reasonably accommodate religious practices or qualified individuals with disabilities where the accommodation does not pose an undue hardship.
All such
discrimination is unlawful.
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.
If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your supervisor or the individual with day-to-day personnel responsibilities. Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact Michael Solano. The Company will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.
If the Company determines that unlawful discrimination has occurred, effective remedial action will be taken commensurate with the severity of the offense. Appropriate action also will be taken to deter any future discrimination. The Company will not retaliate against you for filing a complaint and will not knowingly permit retaliation by management employees or your coworkers.
To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.
Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contact a Company representative with day-to-day personnel responsibilities and discuss the need for an accommodation. The Company will engage in an interactive process with the employee to identify possible accommodations, if any, will help the applicant or employee perform the job. An applicant or employee who requires an accommodation of a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) should also contact a Company representative with day-to-day personnel responsibilities and discuss the need for an accommodation. If the accommodation is reasonable and will not impose an undue hardship, the Company will make the accommodation.
Management
_______________________________________
Names and Addresses
SOLANO'S
is required by law to keep current all employees’ names and
addresses. Employees are responsible for notifying the Company in
the event of a name or address change.
Personnel Records
You have a
right to inspect or receive a copy of the personnel records that
SOLANO'S maintains relating to your performance or to any grievance
concerning you. Certain documents may be excluded or redacted from
your personnel file by law, and there are legal limitations on the
number of requests that can be made.
Any request to
inspect or copy personnel records must be made in writing to the
Business Office. You can obtain a form for making such a written
request from the Business Office.
You may designate a representative to
conduct the inspection of the records or receive a copy of the
records. However, any designated representative must be authorized
by you in writing to inspect or receive a copy of the records.
SOLANO'S may take reasonable steps to verify the identity of any
representative you have designated in writing to inspect or receive
a copy of your personnel records.
The personnel records may be made
available to you either at the place where you work or at a mutually
agreeable location (with no loss of compensation for going to that
location to inspect or copy the records). The records will be made
available no later than 30 calendar days from the date SOLANO'S
receives your written request to inspect or copy your personnel
records (unless you/your representative and SOLANO'S mutually agree
in writing to a date beyond 30 calendar days but no later than 35
calendar days from receipt of the written request).
Disclosure of personnel information to outside sources, other than your designated representative, will be limited. However, SOLANO'S will cooperate with request from authorized law enforcement or local, state, or federal agencies conducting official investigations and as otherwise legally required.
Employee Property
An
employee’s personal property, including but not limited to lockers,
packages, purses, and backpacks, may be inspected upon reasonable
suspicion of unauthorized possession of SOLANO'S property,
possession of dangerous weapons or firearms, or abuse of the
Company’s drug and alcohol policy.
Open-Door
Suggestions for improving SOLANO'S are always welcome. At some time,
you may have a complaint, suggestion, or question about your job,
your working conditions, or the treatment you are receiving. Your
good-faith complaints, questions, and suggestions also are of
concern to the Company. We ask you to first discuss your concerns
with your supervisor, following these steps:
Within a week of the occurrence, bring the situation to the attention of your immediate supervisor, who will then investigate and provide a solution or explanation.
If the problem is not resolved, you may present the problem in writing to the president of SOLANO'S, who will attempt to reach a final resolution.
This
procedure, which we believe is important for both you and the
Company, cannot guarantee that every problem will be resolved to
your satisfaction. However, SOLANO'S values your observations and
you should feel free to raise issues of concern, in good faith,
without the fear of retaliation.
Performance Evaluations
Each
employee will receive periodic performance reviews conducted by his
or her supervisor. Your first performance evaluation will take place
after completion of your introductory period. Subsequent
performance evaluations will be conducted annually. The
frequency of performance evaluations may vary depending upon length
of service, job position, past performance, changes in job duties,
or recurring performance problems.
Your
performance evaluations may review factors such as the quality and
quantity of the work you perform, your knowledge of the job, your
initiative, your work attitude, and your attitude toward others. The
performance evaluations are intended to make you aware of your
progress, areas for improvement, and objectives or goals for future
work performance. Favorable performance evaluations do not guarantee
increases in salary or promotions. Salary increases and promotions
are solely within the discretion of SOLANO'S and depend upon many
factors in addition to performance. After the review, you will be
required to sign the evaluation report simply to acknowledge that it
has been presented to you, that you have discussed it with your
supervisor, and that you are aware of its contents.
Telecommuting
Telecommuting provides employees with an opportunity to work from an alternative work environment instead of in the primary location of the Company. Telecommuting must be approved by the CEO.
SOLANO'S retains the right in its sole discretion to designate positions that are appropriate for telecommuting and approve employees for telecommuting. Telecommuting does not change the conditions of employment or required compliance with all Company policies and procedures. The Company reserves the right to change or terminate the Telecommuting Agreement at any time, without cause or advance notice. An employee’s ability to work under a Telecommuting Agreement rests in the sole discretion of the Company. Telecommuting is a privilege and may not be appropriate for all employees.
The
Telecommuter is solely responsible for ensuring the safety of his or
her alternative work environment. However, because the Company is
legally obligated to provide its employees with a workplace that is
free from hazards that might cause serious harm or injury, the
Company reserves the right to periodically inspect the
Telecommuter’s home work space. Any such inspection will be preceded
by advance notice and an appointment will be scheduled.
Telecommuters are protected by the Company’s workers’ compensation
insurance. As such, Telecommuters are required to immediately report
any injuries that occur while working.
The
Telecommuter shall be liable for any injuries that occur to third
parties at or around the Telecommuter’s alternative work
environment.
Hours of
Work
Unless
otherwise agreed in the Telecommuting Agreement, hours and
days of work will not change. Employees agree to apply themselves
during work hours. Telecommuting is not intended as a substitute for
child care or care for another adult. If a child or adult needs care
during work time, another responsible individual is expected to be
present.
Attendance at Meetings
Telecommuters are expected to attend all required meetings.
Costs
Associated with Telecommuting
The
Company shall not incur additional costs due to a Telecommuting
Agreement. The Telecommuting Agreement will specify any
costs the Company will cover. All other expenses are the
responsibility of the Telecommuter.
Hiring
_______________________________________
New Hires
The first 90 days of continuous employment at SOLANO'S is
considered an introductory period. During this time you will learn
your responsibilities, get acquainted with fellow employees. Your
supervisor will closely monitor your performance.
Completion of the introductory period does not entitle you to
remain employed by SOLANO'S for any definite period of time.
Your status as an at-will employee does not change—the employment
relationship may be terminated with or without cause and with or
without advance notice, at any time by you or the Company.
While an employee is in the introductory period, they are
ineligible to receive company benefits that SOLANO'S INC is not
obligated to provide as mandated by federal and state laws.
Any absences during the introductory period will extend the time
required to become eligible for SOLANO'S INC benefits (i.e.
holidays, health insurance etc.)
Job Duties
During
the introductory period, your supervisor will explain your job
responsibilities and the performance standards expected of you. Be
aware that your job responsibilities may change at any time during
your employment. From time to time, you may be asked to work on
special projects, or to assist with other work necessary or
important to the operation of your department or SOLANO'S. Your
cooperation and assistance in performing such additional work is
expected.
SOLANO'S
reserves the right, at any time, with or without notice, to alter or
change job responsibilities, reassign or transfer job positions, or
assign additional job responsibilities.
Full-Time Employees
Regular
full-time employees are those who are scheduled for and do work 32
hours or more per week. Following the completion of the introductory
period, regular full-time employees are eligible for most employee
benefits described in this handbook.
Part-Time Employees
Part-time
employees are those who are scheduled for and do work fewer than 32
hours per week. Part-time employees are not eligible for most
employee benefits described herein.
Temporary Employees
Temporary
employees are those employed for short-term assignments. Short-term
assignments generally are periods of three months or fewer; however,
such assignments may be extended. Temporary employees are not
eligible for employee benefits except those mandated by applicable
law.
Bridging of Time
SOLANO'S will give credit to employees previously employed by the Company, provided the break in service does not exceed 365 days. The break in service time will be deducted from the employee's original service date for purposes of the following:
· Seniority date
· Vacation accrual
· Sick leave accrual
Employees whose
break in service is less than the 90-day waiting period for health
benefits will be reinstated into the health benefit plan in which
they were enrolled prior to their termination in compliance with
COBRA requirements.
Wages
_______________________________________
Meal and Rest Periods
Rest
Breaks
All nonexempt employees are entitled to rest break periods during their workday. If you are a nonexempt employee, you will be paid for all such break periods, and you will not clock out. You are required to remain on the work premises during your rest break(s). You are expected to return to work promptly at the end of any rest break.
Number
of Rest Breaks
You will be authorized and permitted one (1) 10-minute net rest break for every four (4) hours you work (or major fraction thereof, which is defined as any amount of time over two [2] hours). A rest break need not be authorized for employees whose total daily work time is less than three and one half (3.5) hours.
If you work a shift from three and one-half (3.5) to six (6) hours in length you will be entitled to one (1) ten-minute rest break. If you work more than six (6) hours and up to 10 hours, you will be entitled to two (2) ten-minute rest breaks. If you work more than 10 hours and up to 14 hours, you will be entitled to three (3) ten-minute rest breaks.
Timing
of Rest Breaks
You are authorized and permitted to take a rest break in the middle of each four hour work period.
There may be practical considerations that make this general timing infeasible and that require SOLANO'S to deviate from this general rule. You will be informed if there are practical considerations that make this timing infeasible.
Your rest break
will be scheduled by your supervisor.
Meal
Period
All nonexempt employees will be provided an uninterrupted unpaid meal period of at least 30 minutes if you work more than five (5) hours in a workday. You must clock out for your meal period. You will be permitted a reasonable opportunity to take this meal period, and you will be relieved of all duty. During your meal period, you are free to come and go as you please and are free to leave the premises. You are expected to return to work promptly at the end of any meal period.
Timing
of Meal Period
Your meal period will be provided no later than the end of your fifth hour of work. For example, if you begin work at 8:00 a.m., you must start your meal period by 12:59 p.m. (which is before the end of your fifth hour of work).
Your meal
period will be scheduled by your supervisor.
Second
Meal Period
If you work more than 10 hours in a day, you will be provided a second, unpaid meal period of at least 30 minutes. Again, you must clock out for your meal period. You will be permitted a reasonable opportunity to take this meal period, and you will be relieved of all duty. There will be no control over your activities during your meal period. During your meal period, you are free to leave the premises and are free to come and go as you please. You are expected to return to work promptly at the end of any meal period.
Timing
of Second Meal Period
This second meal period will be provided no later than the end of your 10th hour of work. For example, if you begin work at 8:00 a.m., you must start your second meal period by 5:59 p.m. (which is before the end of your tenth hour of work).
Your second meal period will be scheduled by your supervisor.
Recording Meal Periods
You must clock out for any meal period and record the start and end of the meal period.
Employees are not allowed to work “off the clock.” All work time must be accurately reported on your time record.
If for any reason you are not provided a meal period in accordance with our policy, or if you are in any way discouraged or impeded from taking your meal period or from taking the full amount of time allotted to you, please immediately notify the President/CEO.
Anytime you miss a meal period that was provided to you (or you work any portion of a provided meal period), you will be required to report to your supervisor and document the reason for the missed meal period or time worked.
Please also
refer to SOLANO'S’s Timekeeping Policy.
Advances
SOLANO'S does not permit advances against paychecks or against un-accrued vacation.
Expense Accounts
SOLANO'S
reimburses employees for business expenses on the 15th of each
month. Employees who have expense accounts or who have incurred
business expenses must submit required receipts to Accounts Payable
no later than the 5th of each month.
If you have any questions about the
Company’s expense reimbursement policy, contact Accounts Payable.
Personal and/or
vacation travel may be combined with business travel provided there
is no additional cost to SOLANO'S, and it meets with
the approval of your supervisor. SOLANO'S credit
cards are not to be used for personal expenses.
Timekeeping Requirements
All nonexempt employees are required to use a time clock to record time worked for payroll purposes. All time worked must be accurately reported on your time record.
Employees must record their own time at the start and at the end of each work period. Employees must clock out for their meal period and record the start and end of the meal period.
Employees are not allowed to work “off the clock.” Working off the clock violates company policy.
Employees also must record their time whenever they leave the facilities for any reason other than SOLANO'S business.
Employees will be required to certify that their time record is accurate.
Any handwritten marks or changes on the timecard must be initialed by a supervisor. Punching another employee’s timecard, allowing another employee to punch your timecard, or altering a timecard is not permissible and is subject to disciplinary action.
Any errors on your timecard should be reported immediately to your supervisor.
Please also
refer to SOLANO'S Meal and Rest Break Policy.
Payment of Wages
Paychecks are normally available by 10:00 a.m. at the Business Office or Store Managers office. If you observe an error on your check, please report it immediately to your supervisor.
Paydays are scheduled on the 5th and 20th of the month, or the last workday before the 5th, and 20th. If a regular payday falls on a weekend or holiday, employees will be paid on Friday or the day before the holiday.
SOLANO'S offers automatic payroll deposit for employees at all locations. You may begin and stop automatic payroll deposit at any time. To begin automatic payroll deposit, you must complete a form (available from the payroll department) and return it to payroll at least 10 days before the pay period for which you would like the service to begin. You should carefully monitor your payroll deposit statements for the first two pay periods after the service begins.
To stop
automatic payroll deposit, complete the form available from the
payroll department and return it to payroll at least 10 days before
the pay period for which you would like the service to end. You will
receive a regular payroll check on the first pay period after the
receipt of the form, provided it is received no later than 10 days
before the end of the pay period.
Pay for Mandatory Meetings/Training
SOLANO'S
will pay non-exempt employees for their attendance at meetings,
lectures, and training programs under the following conditions:
·
Attendance is mandatory;
·
The meeting, course, or lecture is directly
related to the employee’s job; and
·
The employee who is required to attend such
meetings, lectures, or training programs will be notified of the
necessity for such attendance by his or her supervisor;
·
Employees will be compensated at their
regular rate of pay; and
·
Any hours in excess of eight in a day or 40
in a week will be paid at the appropriate overtime rate, at the
hourly rate in effect at the time the overtime work is being
performed.
Benefits
_______________________________________
Holidays
For the current calendar year, SOLANO'S observes the following paid holidays:
· January 1 (New Year’s Day)
· Memorial Day
· July 4th (Independence Day)
· Labor Day
· Thanksgiving Day
· Christmas Day
When a holiday
falls on a Saturday or Sunday, it is usually observed on the
preceding Friday or the following Monday. However, SOLANO'S may
grant another day off in lieu of closing.
Each non-exempt
employee’s eligibility for holiday pay begins after completion of
his or her trial period. To be eligible for holiday pay, you must be
regularly scheduled to work on the day on which the holiday is
observed and must work your regularly scheduled working days
immediately preceding and immediately following the holiday, unless
an absence on either day is approved in advance by your supervisor.
If you are required to work on a paid scheduled holiday you will
receive straight time pay.
Insurance Benefits
Medical
Insurance
SOLANO'S
will provide a medical insurance plan for eligible employees in
compliance with new federal laws which become effective in 2014.
Disability Insurance
Each
employee contributes through payroll tax to
Unemployment Compensation
SOLANO'S
contributes thousands of dollars each year to the California
Unemployment Insurance Fund on behalf of its employees.
Social
Security
Social
Security is an important part of every employee’s retirement
benefit. SOLANO'S pays a matching contribution to each employee’s
Social Security taxes.
Vacation
Employees who work a minimum of 32 hours per
week are provided paid vacations in accordance with the following policy:
B. On the first day of the second year of
employment
C. During the second
D. During the sixth through tenth year you will accrue vacation at the rate of 5.00 hours per paycheck.
E During the eleventh and additional years
The Company encourages employees to take vacation annually. Vacation time can be used in minimum increments of 1 hour. Employees who wish to request vacation time must submit a "Vacation/Time off Request" form to their manager.
Vacations shall be scheduled to provide
adequate coverage of job responsibilities and staffing requirements.
The CEO or store managers will make final determinations and must
approve your vacation schedule in advance. No
more than 50% of earned vacation may be taken during the period June
1 to September 31.
Required
Use of Vacation Before Unpaid Leave
You are required to take accrued and unused
vacation before taking unpaid leave, or having unpaid absences.
Family and Medical Leave (under both state and federal law) is
included in this requirement, unless the absence is
pregnancy-related or the leave is FMLA related and you are receiving
wage replacement through a disability benefit plan (regardless of
whether the plan is employer provided or mandatory under state or
federal law, such as state disability insurance).
If you are absent for a reason that qualifies
you for Paid Family Leave (PFL) payments, you are required to first
use any accrued and unused vacation, up to a maximum of two weeks in
a 12-month period, unless you are receiving wage replacement through
a disability benefit plan (regardless of whether the plan is
employer provided or mandatory under state or federal law, such as
state disability insurance). If you do not have accrued vacation,
you will be required to use accrued sick leave for the first 7 days
before PFL payments begin.
PFL benefits do not replace all of your usual
wages. Your PFL benefits will be supplemented with any accrued and
unused sick leave, unless you are receiving wage replacement through
a disability benefit plan (regardless of whether the plan is
employer provided or mandatory under state or federal law, such as
state disability insurance). If you have no sick leave, or once you
exhaust your sick leave, accrued and unused vacation will be used to
supplement your PFL benefits.
Employees who are absent because of their own
disability may be eligible for State Disability Insurance (SDI)
benefits. SDI payments do not begin until after you have been absent
from work for 7 calendar days. If you have accrued sick leave, sick
leave will be used for the first 7 days before SDI payments begin,
unless you are receiving wage replacement through a disability
benefit plan (regardless of whether the plan is employer provided).
If you do not have accrued sick leave, but do have accrued vacation,
vacation will be substituted for the unpaid absence.
SDI benefits do not replace all of your usual
wages. Your SDI benefits will be supplemented with any accrued and
unused sick leave, unless you are receiving wage replacement a
disability benefit plan (regardless of whether the plan is employer
provided). If you have no sick leave, or once you exhaust your sick
leave, accrued and unused vacation will be used to supplement your
SDI benefits.
Sick Leave
Sick leave benefits are available to eligible
SOLANO'S, INC. employees for periods of temporary absence due to
illness or injury.
In accordance with the “Healthy
Workplace/Healthy Families Act” of 2014, SOLANO’S has adopted a
revised policy regarding paid sick leave for all employees.
Summary of benefit:
All SOLANO’S employees are provided with 24
hours of paid sick leave for a 12 month period as further defined
below.
Employees must have worked for SOLANO’S, INC.
for 30 or more days within a year of their hire date.
Employees may use paid sick leave after 90 days
of their hire date if they have worked 30 or more days for SOLANO’S,
INC.
“Temp” employees provided by Personnel
Preference, for example, are subject to the provider’s policies
which may be different than SOLANO’S, INC.
Paid sick leave may be used for the employee or
family member as previously defined.
There will be no carryover of un-used paid sick
leave from year to year.
Un-used sick leave is not paid at the end of
employment however, if the employee is re-hired within one year of
separation, SOLANO’S, INC. will reinstate the previously unused sick
leave hours.
Paid sick leave may be taken in a minimum of
two hour increments.
Status of the employee’s paid sick leave
account will be displayed on the employee’s payroll check stub.
Employees shall verbally inform their manager
they are sick. Upon their return to work, the employee must
fill out a time off request form for their manager to sign and
forward to the Payroll Department for processing and payment.
Managers are to record employee sick leave
hours as unpaid sick leave at the time they review and approve the
employee’s TimeClock entries. Payroll personnel will process
the time off request and then update the TimeClock data to reflect
paid sick leave if the employee has any paid sick leave hours
available.
Employees paid sick leave account balance is
adjusted to 24 hours on January 1 of each year.
Kin Care
Employees
may use their yearly sick leave accrual to attend
to a child, parent, spouse, domestic partner, or domestic partner’s
child who is ill. Leave for this purpose may not be taken until it
has actually accrued.
For
purposes of sick leave use, a “child” is defined as a biological,
foster, or adopted child; stepchild; or a legal ward. A “child” also
may be someone for whom you have accepted the duties and
responsibilities of raising, even if he or she is not your legal
child.
A
“parent” is your biological, foster, or adoptive parent; stepparent;
or legal guardian.
A
“spouse” is your legal spouse according to the laws of
A
“domestic partner” is another adult with whom you have chosen to
share your life in an intimate and committed relationship of mutual
caring, and with whom you have filed a Declaration of Domestic
Partnership with the Secretary of State.
A
“domestic partner’s child” is the biological, foster or adopted
child, stepchild, or legal ward of your domestic partner. A
“domestic partner’s child” also may be someone for whom your
domestic partner has accepted the duties and responsibilities of
raising, even if he or she is not your domestic partner’s legal
child.
Required
Use of Paid Sick Leave Before Unpaid Leave
You are required to take accrued and unused paid leave before taking unpaid leave, or having unpaid absences. Family and Medical Leave (under both state and federal law) is included in this requirement unless you are receiving wage replacement through a disability leave plan.
Employees who are absent because of their
own disability may be eligible for State Disability Insurance (SDI)
benefits. SDI payments do not begin until after you have been absent
from work for 7 calendar days. If you have accrued sick leave, sick
leave will be used for the first 7 days before SDI payments begin
unless you are receiving wage replacement through another disability
leave plan and the absence is covered by federal family and medical
leave (FMLA).
SDI benefits do not replace all of your
usual wages. If the absence is also covered by federal
Family/Medical Leave (FMLA), you may choose to supplement your SDI
benefits with sick leave. If you are not eligible for FMLA, you must
supplement your SDI benefits with accrued sick leave.
If you are absent for a reason that
qualifies you for Paid Family Leave (PFL) payments, you use sick
leave during the first week of absence, if you do not have vacation
or other paid time off available.
PFL
benefits do not replace all of your usual wages. Your PFL benefits
must be/can be supplemented with any accrued and unused sick leave.
Paid Sick
Leave and Workers’ Compensation Benefits
Paid sick leave is a benefit that also covers absences for work-related illness or injury. Employees who have a work-related illness or injury are covered by workers' compensation insurance. However, workers' compensation benefits usually do not cover absences for medical treatment. When you report a work-related illness or injury, you will be sent for medical treatment, if treatment is necessary. You will be paid your regular wages for the time you spend seeking initial medical treatment.
Any further medical treatment will be under the direction of the health care provider. Any absences from work for follow-up treatment, physical therapy or other prescribed appointments will not be paid as time worked. If you have accrued and unused sick leave, the additional absences from work will be paid with the use of sick leave.
If you do not have accrued, paid sick leave, or if you have used all of your sick leave, you may choose to substitute vacation/paid time off for further absences from work, related to your illness or injury.
Workers' Compensation
SOLANO'S, in accordance with state law, provides insurance coverage for employees in case of work-related injury. The workers’ compensation benefits provided to injured employees may include:
· Medical care;
· Cash benefits, tax free, to replace lost wages; and
· Assistance to help qualified injured employees return to suitable employment.
To ensure that you receive any workers’ compensation benefits to which you may be entitled, you will need to:
· Immediately report any work-related injury to your supervisor;
· Seek medical treatment and follow-up care if required;
· Complete a written Employee’s Claim for Workers Compensation Benefits (DWC Form 1) and return it to the Business Office; and
· Provide the Company with a certification from your health care provider regarding the need for workers’ compensation disability leave, as well as your eventual ability to return to work from the leave.
Upon submission of a medical certification that an employee is able to return to work after a workers’ compensation leave, the employee under most circumstances will be reinstated to his or her same position held at the time the leave began, or to an equivalent position, if available. An employee returning from a workers’ compensation leave has no greater right to reinstatement than if the employee had been continuously employed rather than on leave. For example, if the employee on workers’ compensation leave would have been laid off had he or she not gone on leave, or if the employee’s position has been eliminated or filled in order to avoid undermining the Company’s ability to operate safely and efficiently during the leave, and no equivalent or comparable positions are available, then the employee would not be entitled to reinstatement.
An employee’s return depends on his or her qualifications for any existing openings. If, after returning from a workers’ compensation disability leave, an employee is unable to perform the essential functions of his or her job because of a physical or mental disability, the Company’s obligations to the employee may include reasonable accommodation, as governed by the Americans with Disabilities Act.
The law requires SOLANO'S to notify the workers’ compensation insurance company of any concerns of false or fraudulent claims.
Paid Sick
Leave and Workers' Compensation Benefits
Paid sick leave is a benefit that also covers absences for work-related illness or injury. Employees who have a work-related illness or injury are covered by workers' compensation insurance. However, workers' compensation benefits usually do not cover absences for medical treatment. When you report a work-related illness or injury, you will be sent for medical treatment, if treatment is necessary. You will be paid your regular wages for the time you spend seeking initial medical treatment.
Any further medical treatment will be under the direction of the health care provider. Any absences from work for follow-up treatment, physical therapy or other prescribed appointments will not be paid as time worked. If you have accrued and unused sick leave, and the time off is not covered by federal family and medical leave (FMLA), the additional absences from work will be paid with the use of sick leave. If the absences are covered by FMLA, you may choose to substitute sick leave for any time that would otherwise be unpaid.
If you do not have accrued, paid sick leave, or if you have used all of your sick leave, you may choose to substitute vacation/paid time off for further absences from work, related to your illness or injury.
Procedures
for On-Job-Injury or Incident
These procedures must be followed when an employee is injured on the job. Cases where these procedures are not followed will involve disciplinary action up to and including termination.
1. The employee who is injured must immediately report the injury or incident to a supervisor or appropriate person in management. If the employee's supervisor is unavailable the incident is to be reported to Mike Solano or another store manager.
2. The Safety Coordinator of the applicable area is responsible for:
A. Completing the bottom half of the "Workers Compensation Claim Form" (DWC-1)
B. Completing a "Safety Incident Form" for every incident or injury or potential injury, whether or not medical attention is needed.
C. Completing an "Acknowledgement for Receipt of Claim Form"
D. Reporting incident information to the Safety Director who will ensure proper reporting to OSHA, when required, and keeping an OSHA log.
3. If medical attention is needed, the injured employee's supervisor or a driver designated by the supervisor, must drive the employee to the appropriate medical clinic.
4. The injured employee must provide a verbal report to the supervisor of the status of their injury, including a written notice from the attending physician, within 24 hours of injury. The employee must notify the supervisor of any follow-up visits to the doctor and any work restrictions that have been placed on them by the doctor. Additionally, the employee must inform the supervisor of any prescriptions that may impair their abilities.
The follow-up process is important to ensure effective management and clear communication between all parties: employee, employer, and acting physician.
1. Employee must provide updates to their supervisor and the Business Office each time they are scheduled for a doctor's appointment regarding the injury.
2. The employee must provide their supervisor updates of their prognosis within 24 hours of meeting with their physician, including changes to work duties, prescription information and/or injury status.
3. All employees with an open Workers Comp Claim will be expected to meet monthly with Mike Solano to provide updates, discuss the nature of the injury and its occurrence.
4. Mike Solano will follow-up with the attending physician on a monthly basis to discuss case status.
Leaves of Absence
_______________________________________
Extended Medical Leave
A medical leave of absence may be granted for non-work-related medical disabilities (other than pregnancy, childbirth, and related medical conditions) with a doctor’s written certificate of disability. Extended disability leaves will also be considered on a case-by-case basis, consistent with the Company's obligations under federal and state disability laws.
Employees should request any leave in writing as far in advance as possible. If you are granted a medical leave and are eligible for sick pay, SOLANO'S will pay you sick pay for the period of time equivalent to your accumulated sick pay earned. You also may use any paid vacation time previously accrued.
A medical leave begins on the first day your doctor certifies that you are unable to work, and ends when your doctor certifies that you are able to return to work. EDD, your doctor or hospital will supply the state disability form for your doctor to complete, showing the date you were disabled and the estimated date you will be able to return to work. An employee returning from disability leave will be required to provide a return to work release.
If returning from a non-work-related medical leave, you will be offered the same position you held at the time your leave began, if available. If your former position is not available, a comparable position will be offered. If neither the same nor a comparable position is available, your return to work will depend on job openings existing at the time of your scheduled return. SOLANO'S makes no guarantees of reinstatement, and your return will depend on your qualifications for existing openings.
An employee
that needs reasonable accommodations should contact a company
representative with day-to-day personnel responsibilities and
discuss the need for an accommodation.
Personal Leave
A
personal leave of absence without pay may be granted at the
discretion of SOLANO'S. Requests for personal leave should be
limited to unusual circumstances requiring an absence of longer than
two weeks. Approved personal absences of shorter duration are not
normally treated as leaves, but rather as excused absences without
pay.
School Activities
Employees are encouraged to participate in the school activities of their child (ren). The absence is subject to all of the following conditions:
· Parents, guardians, or grandparents having custody of one or more children in kindergarten or grades one to 12 may take time off for a school activity;
· The time off for school activity participation cannot exceed eight hours in any calendar month, or a total of 40 hours each school year;
· Employees planning to take time off for school visitations must provide as much advance notice as possible to their supervisor;
· If both parents are employed by SOLANO'S, the first employee to request such leave will receive the time off. The other parent will receive the time off only if the leave is approved by his or her supervisor;
· Employees must use vacation leave in order to receive compensation for this time off;
· Employees who do not have paid time off available will take the time off without pay, and
· Employees must provide their supervisor with documentation from the school verifying that the employee participated in a school activity on the day of the absence for that purpose.
If an employee who is the parent or guardian of a child facing suspension from school is summoned to the school to discuss the matter, the employee should alert his or her supervisor as soon as possible before leaving work. In agreement with California Labor Code Section 230.7, no discriminatory action will be taken against an employee who takes time off for this purpose.
Pregnancy Disability Leave (5 or More Employees)
Any female employee planning to take
pregnancy disability leave should advise the personnel department as
early as possible. The individual should make an appointment with
the personnel manager to discuss the following conditions:
·
Duration of pregnancy disability leave will
be determined by the advice of the employee’s physician, but
employees disabled by pregnancy may take up to four months.
Part-time employees are entitled to leave on a pro rata basis. The
four months of leave includes any period of time for actual
disability caused by the employee’s pregnancy, childbirth, or
related medical condition. This includes leave for severe morning
sickness and for prenatal care.
·
SOLANO'S will also reasonably accommodate
medical needs related to pregnancy, childbirth, or related
conditions or temporarily transfer you to a less strenuous or
hazardous position (where one is available) or duties if medically
needed because of your pregnancy.
·
Employees who need to take pregnancy
disability must inform SOLANO'S when a leave is expected to begin
and how long it will likely last. If the need for a leave,
reasonable accommodation, or transfer is foreseeable, employees must
provide reasonable advance notice at least 30 days before the
pregnancy disability leave or transfer is to begin. Employees must
consult with the personnel manager regarding the scheduling of any
planned medical treatment or supervision in order to minimize
disruption to the operations of the Company. Any such scheduling is
subject to the approval of the employee’s health care provider;
·
If 30 days’ advance notice is not possible,
notice must be given as soon as practical;
·
Failure to give reasonable advance notice may
result in delay of leave, reasonable accommodation, or transfer;
·
Pregnancy leave usually begins when ordered
by the employee’s physician. The employee must provide SOLANO'S with
a written certification from a health care provider for need of PDL,
reasonable accommodation or transfer. The certification must be
returned within 15 calendar days. Failure to do so may, in some
circumstances, delay PDL leave, reasonable accommodation or
transfer. The certification indicating the need for disability leave
should contain:
·
A statement that the employee needs to take
pregnancy disability leave because she is disabled by pregnancy,
childbirth or related medical condition.
·
The date on which the employee became
disabled due to pregnancy;
·
The probable duration of the period or
periods of disability; and
·
Leave returns will be allowed only when the
employee’s physician sends a release;
·
An employee will be required to use accrued
sick time (if otherwise eligible to take the time) during a
pregnancy disability leave. An employee will be allowed to use
accrued vacation or personal time (if otherwise eligible to take the
time) during a pregnancy disability leave; and
Leave does not need to be taken in one
continuous period of time and may be taken intermittently, as
needed. Leave may be taken in increments of days.
If intermittent leave or leave on a
reduced work schedule is medically advisable the employee may, in
some instances, be required to transfer temporarily to an available
alternative position that meets the employee’s needs. The
alternative position need not consist of equivalent duties, but must
have the equivalent rate of pay and benefits. The employee must be
qualified for the position. The position must better accommodate the
employee’s leave requirements than her regular job. Transfer to an
alternative position can include altering an existing job to better
accommodate the employee’s need for intermittent leave or a reduced
work schedule.
Upon submission of a medical
certification that an employee is able to return to work from a
pregnancy disability leave, an employee will be reinstated to her
same position held at the time the leave began or, in certain
instances, to a comparable position, if available. There are limited
exceptions to this policy. An employee returning from a pregnancy
disability leave has no greater right to reinstatement than if the
employee had been continuously employed.
Employees on pregnancy disability leave
will be allowed to continue to participate in group health insurance
coverage for up to a maximum of four months of disability leave (if
such insurance was provided before the leave was taken) at the level
and under the conditions that coverage would have been provided if
the employee had continued in employment continuously for the
duration of the leave. The employee is responsible for paying
the employee's portion of the health insurance premium that is
normally withdrawn from the employee's paycheck.
In some instances, an employer can
recover from an employee premiums paid to maintain health coverage
if the employee fails to return following pregnancy disability
leave.
PDL may impact other benefits or a
seniority date.
Jury Duty and Witness Leave
SOLANO'S
encourages its employees to serve on jury duty when called. All
employees who have completed their introductory period will receive
time off , without pay, while serving up to 5 days of jury duty.
Employees must use any available vacation time for work time
missed/wages. You should notify your supervisor of the need for time
off for jury duty as soon as a notice or summons from the court is
received. You may be requested to provide written verification from
the court clerk of performance of jury service. If work time remains
after any day of jury selection or jury duty, you will be expected
to return to work for the remainder of your work schedule.
You may
retain any mileage allowance or other fee paid by the court for jury
services.
Employee Conduct
_______________________________________
Customer Relations
Employees
are expected to be polite, courteous, prompt, and attentive to every
customer. When an employee encounters an uncomfortable situation
that he or she does not feel capable of handling, their supervisor
should be called immediately.
Ours is a
service business and all of us must remember that the customer
always comes first. Our customers ultimately pay all of our wages.
Remember, while the customer is not always right, the customer is
never wrong.
Customers
are to be treated courteously and given proper attention at all
times. Never regard a customer's question or concern as an
interruption or an annoyance. You must respond to inquiries from
customers, whether in person or by telephone, promptly and
professionally.
Never
place a telephone caller on hold for an extended period. Direct
incoming calls to the appropriate person and make sure the call is
received.
Through
your conduct, show your desire to assist the customer in obtaining
the help he or she needs. If you are unable to help a customer, find
someone who can.
All
correspondence and documents, whether to customers or others, must
be neatly prepared and error-free. Attention to accuracy and detail
in all paperwork demonstrates your commitment to those with whom we
do business.
Never
argue with a customer. If a problem develops or if a customer
remains dissatisfied, ask your supervisor or the general manager to
intervene.
Other Employment
While employed by SOLANO'S, employees are expected to devote their
energies to their jobs with the Company.
Employment that directly conflicts with the Company’s essential
business interests and disrupts business operations is strictly
prohibited
Employees who wish to engage in additional employment that may
create a real conflict of interest must submit a written request to
SOLANO'S explaining the details of the additional employment. If the
additional employment is authorized, SOLANO'S assumes no
responsibility for it. SOLANO'S shall not provide workers’
compensation coverage or any other benefit for injuries occurring
from or arising out of additional employment. Authorization to
engage in additional employment can be revoked at any time.
Drug and Alcohol Abuse
SOLANO'S is concerned about the use of alcohol, illegal drugs, or controlled substances as it affects the workplace. Use of these substances, whether on or off the job can detract from an employee’s work performance, efficiency, safety, and health, and therefore seriously impair the employee’s value to the Company. In addition, the use or possession of these substances on the job constitutes a potential danger to the welfare and safety of other employees and exposes the Company to the risks of property loss or damage, or injury to other persons.
Furthermore, the use of prescription drugs and/or over-the-counter drugs also may affect an employee’s job performance and may seriously impair the employee’s value to the Company.
The following rules and standards of conduct apply to all employees either on Company property or during the workday (including meals and rest periods). Behavior that violates Company policy includes:
· Possession or use of an illegal or controlled substance, or being under the influence of an illegal or controlled substance while on the job;
· Driving a Company vehicle while under the influence of alcohol, illegal or controlled substance.
· Distribution, sale, or purchase of an illegal or controlled substance while on the job.
Violation of these rules and standards of conduct will not be tolerated. SOLANO'S also may bring the matter to the attention of appropriate law enforcement authorities.
In order to enforce this policy, SOLANO'S reserves the right to conduct searches of Company property or employees and/or their personal property, and to implement other measures necessary to deter and detect abuse of this policy.
An employee’s conviction on a charge of illegal sale or possession of any controlled substance while off Company property will not be tolerated because such conduct, even though off duty, reflects adversely on SOLANO'S. In addition, the Company must keep people who sell or possess controlled substances off Company premises in order to keep the controlled substances themselves off the premises.
Any employee who is using prescription or over-the-counter drugs that may impair the employee’s ability to safely perform the job, or affect the safety or well-being of others, must notify a supervisor of such use immediately before starting or resuming work.
SOLANO'S will encourage and reasonably accommodate employees with alcohol or drug dependencies to seek treatment and/or rehabilitation. Employees desiring such assistance should request a treatment or rehabilitation leave. The Company is not obligated, however, to continue to employ any person whose performance of essential job duties is impaired because of drug or alcohol use, nor is the Company obligated to re-employ any person who has participated in treatment and/or rehabilitation if that person’s job performance remains impaired as a result of dependency.
Additionally, employees who are given the opportunity to seek treatment and/or rehabilitation, but fail to successfully overcome their dependency or problem, will not automatically be given a second opportunity to seek treatment and/or rehabilitation. This policy on treatment and rehabilitation is not intended to affect the Company’s treatment of employees who violate the regulations described previously. Rather, rehabilitation is an option for an employee who acknowledges a chemical dependency and voluntarily seeks treatment to end that dependency.
Prohibited Conduct
Employees
are expected to conduct themselves in a manner to further the
Company’s objectives.
The
following conduct is prohibited and will not be tolerated by
SOLANO'S. This list of prohibited conduct is illustrative only;
other types of conduct that threaten security, personal safety,
employee welfare and Company operations also may be prohibited and
will result in disciplinary action up to and including termination.
·
Falsifying employment records, employment
information, or other Company records (note that employment
information includes Social Security Numbers and any other documents
used to verify identity and ability to work in the United States);
·
Inefficient or careless performance of job
responsibilities or inability to perform job duties satisfactorily;
·
Recording the work time of another employee
or allowing any other employee to record your work time, or
falsifying any time card, either your own or another employee’s;
·
Theft and deliberate or careless damage or
destruction of any Company property, or the property of any employee
or customer;
·
Removing or borrowing Company property
without prior authorization;
·
Unauthorized use or misuse of Company
equipment, time, materials, or facilities;
·
Provoking a fight or fighting during working
hours or on Company property;
·
Participating in horseplay or practical jokes
on Company time or on Company premises;
·
Carrying firearms or any other dangerous
weapons on Company premises at any time;
·
Engaging in criminal conduct whether or not
related to job performance;
·
Causing, creating, or participating in a
disruption of any kind during working hours on Company property;
·
Insubordination, including but not limited to
failure or refusal to obey the orders or instructions of a
supervisor or member of management, or the use of abusive or
threatening language toward a supervisor or member of management;
·
Using abusive, threatening or intimidating
language at any time on Company premises;
·
Failing to notify a supervisor when unable to
report to work;
·
Unreported absence of two consecutive
scheduled work days.
·
Failing to obtain permission to leave work
for any reason during normal working hours;
·
Failing to observe working schedules,
including rest and lunch periods;
·
Failing to provide a physician’s certificate
when requested or required to do so;
·
Sleeping or malingering on the job;
·
Making or accepting personal telephone calls,
including cell phone calls, of more than three minutes in duration
during working hours, except in cases of emergency or extreme
circumstances;
·
Working overtime without authorization or
refusing to work assigned overtime;
·
Violation of dress standards;
·
Violating any safety, health, security or
Company policy, rule, procedure or violation of the Company’s drug
and alcohol policy;
·
Committing a fraudulent act or a breach of
trust under any circumstances;
·
Committing of or involvement in any act of
unlawful harassment of another individual; and
·
Failing to promptly report work-related
injury or illness.
This
statement of prohibited conduct does not alter the Company’s policy
of at-will employment. Either you or SOLANO'S remain free to
terminate the employment relationship at any time, with or without
reason or advance notice.
Punctuality and Attendance
As an employee of SOLANO'S, you are expected to
be punctual and regular in attendance. Any tardiness or absence
causes problems for your fellow employees and your supervisor. When
you are absent, your assigned work must be performed by others.
Employees are expected to report to work as
scheduled, on time, and prepared to start work. Employees also are
expected to remain at work for their entire work schedule, except
for meal periods or when required to leave on authorized Company
business. Late arrival, early departure, or other unanticipated and
unapproved absences from scheduled hours are disruptive and must be
avoided.
If you are unable to report for work on any
particular day, you must under all but the most extenuating
circumstances call or email your supervisor at least one hour
before the time you are scheduled to begin working for that day. If
you call less than one hour before your scheduled time to begin work
and do not arrive in time for your assigned shift, you will be
considered tardy for that day. In all cases of absence or tardiness,
employees must provide their supervisor with an honest reason or
explanation. Employees also must inform their supervisor of the
expected duration of any absence. Excessive absenteeism or tardiness
will not be tolerated. SOLANO'S defines excessive absenteeism as
more than two days absence in a month period.
If you fail to report for work without
any notification to your supervisor and your absence continues for a
period of three days SOLANO'S will consider that you have
voluntarily abandoned or quit your employment.
Absences protected by state and federal
law do not count as a violation of this policy.
Dress Code and Other Personal Standards
All employees represent SOLANO’S, INC. and
impact the image we convey to our customers and the general public.
All employees of SOLANO’S, INC. have contact with the general
public at some points in their workday. Offering
excellent customer service is one of the company’s primary goals and
with this in mind, all employees are expected to maintain an
acceptable standard of personal hygiene, cleanliness.
Appropriate grooming and clothing choices
demonstrate respect for co-workers as well.
Clothing, hair and personal adornment styles that can be viewed as
“extreme, radical, unnatural, excessive, insensitive, offensive, or
unsafe” by managers will be deemed inappropriate for SOLANO’S, INC.
employees.
Dress & Attire Guidelines for SOLANO’S, INC.
Employees:
·
Shoes must provide safe, secure footing, and offer
protection from hazards.
·
Spiked or unnaturally colored hair is unacceptable.
·
Clothing, hair, and jewelry should not interfere
with job performance and must not be allowed to pose a hazard while
working with tools, machinery, or equipment.
·
Out of consideration to co-workers who may have
allergies or extra-sensitivity, employees are asked to avoid wearing
perfumes, colognes, or aftershave lotions.
·
Body jewelry, that is visible, is not to be worn
during work hours. Examples include but are not
limited to: eyebrow rings, nose rings, lip rings, tongue studs, etc.
·
Body art should not be visible during working
hours.
·
Clothing with wording, lettering, or graphics that
can be considered political, religious, obscene, or suggestive, is
unacceptable.
·
Only logo clothing featuring SOLANO’S, INC., or one
of our vendors, may be worn at the workplace.
·
Cut-off pants and cut-off shorts may not be worn.
All attire must be neatly hemmed.
Shorts/pants may not hang more than 3” above the kneecap when
standing in a relaxed manner.
·
Baseball caps may be worn but should be clean and
free of unacceptable lettering or graphic depictions.
·
Sexually provocative clothing is prohibited, such
as see-through fabrics, apparel that shows cleavage, buttocks,
midriff or undergarments.
Additional specific guidelines for men:
·
Moustaches and beards need to be clean, trimmed,
and neat in appearance.
·
The sleeves of men’s tops must cover the shoulders.
Additional items considered inappropriate
work wear for women:
·
Top/dresses with straps of less than 1 inch width.
·
Strapless tops/dresses.
·
Tops/dresses with a neckline that begins more than
4 inches below the hollow of the throat.
·
Any clothing that does not completely cover
cleavage, waist, midriff, or back.
·
Transparent clothing.
If it is determined by a member of SOLANO’S,
INC. Management that your personal appearance is inappropriate, you
may be asked to leave the workplace to correct your attire.
Under such circumstances, you will not be compensated for the
time you are away from work. Employees should
consult with their supervisor if they have questions as to what
constitutes appropriate appearance. The
guidelines provided herein are not designed to unduly restrict
individual tastes but are designed to avoid offending the
wide-ranging opinions and sensibilities of co-workers and the
general public we serve.
Company Property
_______________________________________
Electronic and Social Media
This policy is intended to protect the
Company’s computer systems and electronic information.
For purposes of these policies, the following
definitions apply: “Computers” are defined as
desktop computers, laptops, handheld devices (including but not
limited to iPhones, Black berries, smart phones, iPads, and other
electronic tablets and cell phones), computer software/hardware and
servers.
SOLANO'S also uses various forms of
“electronic communication.” “Electronic communications”
includes e-mail, text messages, telephones, cell phones and other
handheld devices (such as cell phones, Blackberries or smart phones
or writing tablets or iPads), fax machines, and online services
including the Internet.
“Electronic information” is any
information created by an employee using computers or any means of
electronic communication, including but not limited to, data,
messages, multimedia data, and files.
The following general policies apply:
·
Computers and all data transmitted through SOLANO'S
servers are Company property owned by the Company for the purpose of
conducting Company business. These items must be
maintained according to SOLANO'S rules and regulations.
Computers must be kept clean and employees must exercise care
to prevent loss and damage. Prior authorization
must be obtained before any Company property may be removed from the
premises.
·
All electronic communications also remain the sole
property of SOLANO'S and are to be used for Company business.
For example, email messages are considered Company records.
·
Electronic information created by an employee using
any computer or any means of electronic communication is also the
property of SOLANO'S and remains the property of SOLANO'S.
Information stored in SOLANO'S computers and
file servers, without limitation, is the property of the
Company and may not be distributed outside the Company in any form
whatsoever without the written permission of the CEO.
·
Violation of any of the provisions of this policy,
whether intentional or not, will subject SOLANO'S employees to
disciplinary action, up to and including termination.
Monitoring of Company Property
SOLANO'S reserves the right to inspect all
Company property to ensure compliance with its rules and
regulations, without notice to the employee and at any time, not
necessarily in the employee’s presence. SOLANO'S
computers and all electronic communications and electronic
information are subject to monitoring and no one should expect
privacy regarding such use. The Company reserves
the right to access, review and monitor electronic files,
information, messages, text messages, e-mail, Internet history,
browser-based webmail systems and other digital archives and to
access, review and monitor the use of computers, software, and
electronic communications to ensure that no misuse or violation of
Company policy or any law occurs. E-mail may be
monitored by the Company and there is no expectation of privacy.
Assume that e-mail may be accessed, forwarded, read or heard
by someone other than the intended recipient, even if marked as
“private.”
Employee passwords may be used for purposes of
security but the use of a password does not affect the Company’s
ownership of the electronic information or ability to monitor the
information. The Company may override an
employee’s password for any reason.
Employees are not permitted to access the
electronic communications of other employees or third parties unless
directed to do so by SOLANO'S management.
Prohibited Use
All existing Company policies apply to employee
use of computers, electronic communications, electronic information,
and the Internet. This includes policies that
deal with misuse of Company assets or resources.
It is a violation of SOLANO'S policy to use computers, electronic
communications, electronic information, or the Internet, in a manner
that: is discriminatory harassing or obscene;
constitutes copyright or trademark infringement; violates software
licensing rules; is illegal; or is against SOLANO's policy. It
is also a violation of policy to use computers, electronic
communications, electronic information, or the Internet to
communicate confidential or sensitive information or trade secrets.
The display of any kind of sexually
explicit multimedia content, message, or document on any Company
computer is a violation of the Company’s policy against sexual
harassment.
This description of prohibited usage is
not exhaustive and it is within the discretion of SOLANO'S to
determine if there has been a violation of this policy. Employees
that engage in prohibited use will be subject to discipline and/or
immediate termination.
SOLANO'S provides computers, electronic
communications, electronic information and information technology
resources, including the Internet, to its employees to help them do
their job. These Company resources and property shall be used only
for business related purposes.
All policies relating to monitoring
usage of Company property apply.
SOLANO'S does not use nor does it condone
the use of social media in the workplace for any purpose. Social
media is a set of Internet tools that aid in the facilitation of
interaction between people online. If you have specific questions
about which programs the Company deems to be social media, consult
with our IT Specialist.
Personal use of Internet based programs
such as Facebook, Linked In, and Twitter (this is not meant to be an
exhaustive list) is a violation of Company policy and use of Company
property (including computers or handheld devices) to access social
media tools or programs during working time on the work premises can
result in discipline up to and including termination.
Employees can use their own personal
devices to engage in social media during non-working times, such as
breaks and meal periods; however, all other Company policies against
inappropriate usage, including the Company’s no tolerance for
discrimination, harassment or retaliation in the workplace, and
protection of confidential or trade secret information apply.
SOLANO'S recognizes that occasional use
of the employee’s own computers (including hand held devices) and
electronic communications may occur during working. The Company
allows such occasional personal use as long as the usage does not
interfere with the employee’s work performance, take away from work
time or violate any Company policy. All other company policies,
including the Company’s no tolerance for discrimination, harassment
or retaliation in the workplace apply. SOLANO'S reserves the right
to adjust this policy on a case by case basis as it deems
appropriate.
Nondisclosure or Use of Trade Secrets
During the term of employment with
SOLANO'S, employees may have access to and become familiar
with information of a confidential, proprietary, or secret nature,
which is not generally known to competitors or the public and which
is, or may be, either applicable or related to the present or future
business of the Company, or the business of its customers. For
example, trade secret information includes, but is not limited to,
processes and compilations of information, records, specifications,
and information concerning customers or vendors. Employees shall not
disclose any of the above-mentioned trade secrets, directly or
indirectly, or use them in any way, either during the term of their
employment or at any time thereafter, except for the benefit of the
Company and as required in the course of employment with the
Company. Employee agrees that he or she will not remove or otherwise
transmit confidential, proprietary or secret information without
express prior written consent of the President/CEO.
The above agreement should not be construed as constituting a
promise of continued employment for at-will employment purposes.
The employee understands that customer lists of
SOLANO'S, for which the employee has or will have
access to during the employee's employment, are trade secrets and
shall be solely the property of the employer. The company spends a
significant amount of time, effort and money in the acquisition,
development and maintenance of confidential information regarding
its customers.
The employee agrees that he/she will not during
his/her employment or for a period of one year immediately following
termination of his/her employment, either directly or indirectly
call upon or attempt to solicit or take away any of the Company’s
customers or business products or applies to both
attempts to take away the Company’s customers either for the
employee or for any third party.
Housekeeping
All
employees are expected to keep their work areas clean and organized.
People using common areas such as lunch rooms, locker rooms, and
restrooms are expected to keep them sanitary. Please clean up after
meals and dispose of trash properly.
Smoking
Smoking
is not allowed in any enclosed area of any of the SOLANO’S
locations. There are designated areas at each SOLANO’S
facility that may be used for smoking. Smoking should be
conducted during rest and meal breaks.
Parking
Employees may
park their vehicles in designated areas, if space permits. If space
is unavailable, employees must park in permissible public areas in
the vicinity of SOLANO'S property. Employees may not use parking
areas specifically designated for customers, vendors, or Company
vehicles. SOLANO'S is not responsible for any
loss or damage to employee vehicles or contents while parked on
Company property.
Solicitation and Distribution of Literature
In order
to ensure efficient operation of the Company’s business and to
prevent disruption to employees, we have established control of
solicitations and distribution of literature on Company property.
SOLANO'S has enacted rules applicable to all employees governing
solicitation, distribution of written material, and entry onto the
premises and work areas. All employees are expected to comply
strictly with these rules. Any employee who is in doubt concerning
the application of these rules should consult with his or her
supervisor.
No
employee shall solicit or promote support for any cause or
organization during his or her working time or during the working
time of the employee or employees at whom such activity is directed.
No
employee shall distribute or circulate any written or printed
material in work areas at any time, or during his or her working
time or during the working time of the employee or employees at whom
such activity is directed.
Under no
circumstances will non-employees be permitted to solicit or to
distribute written material for any purpose on Company property.
Safety and Health
Health and Safety
All
employees are responsible for their own safety, as well as that of
others in the workplace. To help us maintain a safe workplace,
everyone must be safety-conscious at all times. All work-related
injuries or illnesses must be reported immediately to your
supervisor or to the Business Office. In compliance with
In
compliance with Proposition 65, SOLANO'S will inform employees of
any known exposure to a chemical known to cause cancer or
reproductive toxicity.
Workplace Violence
SOLANO'S has adopted the following workplace violence policy to ensure a safe working environment for all employees.
The Company has zero tolerance for acts of violence and threats of violence. Without exception, acts and threats of violence are not permitted. All such acts and threats, even those made in apparent jest, will be taken seriously, and will lead to discipline up to and including termination.
Possession of non-work related weapons on Company premises and at Company-sponsored events shall constitute a threat of violence.
It is every employee’s responsibility to assist in establishing and maintaining a violence-free work environment. Therefore, each employee is expected and encouraged to report any incident which may be threatening to you or your co-workers or any event which you reasonably believe is threatening or violent. You may report an incident to any supervisor or manager.
A threat includes, but is not limited to, any indication of intent to harm a person or damage Company property. Threats may be direct or indirect, and they may be communicated verbally or nonverbally. The following are examples of threats and acts that shall be considered violent – this list is in no way all-inclusive:
Example |
Type of Threat |
Saying, “Do you want to see your
next birthday?” |
Indirect |
Writing, “Employees who kill
their supervisors have the right idea.” |
Indirect |
Saying, “I’m going to punch your
lights out.” |
Direct |
Making a hitting motion or
obscene gesture |
Nonverbal |
Displaying weapons |
Extreme |
Stalking or otherwise forcing
undue attention on someone, whether romantic or hostile |
Extreme |
Taking actions likely to cause
bodily harm or property damage |
Acts of violence |
Termination
_______________________________________
Employee References
All
requests for references must be directed to the Business Office. No
other manager, supervisor, or employee is authorized to release
references for current or former employees.
By
policy, SOLANO'S discloses only the dates of employment and the
title of the last position held of former employees. If you
authorize the disclosure in writing, SOLANO'S also will inform
prospective employers of the amount of salary or wage you last
earned.
Involuntary Termination and Progressive Discipline
Violation
of SOLANO'S policies and rules may warrant disciplinary action. The
Company has a system of progressive discipline that may include
verbal warnings, written warnings, and suspension. The system is not
formal, and SOLANO'S may, in its sole discretion, utilize whatever
form of discipline is deemed appropriate under the circumstances, up
to, and including, immediate termination of employment. The
Company’s policy of progressive discipline in no way limits or
alters the at-will employment relationship.
Reductions in Force
Under
some circumstances, SOLANO'S may need to restructure or reduce its
workforce. If restructuring our operations or reducing the number of
employees becomes necessary, the Company will attempt to provide
advance notice, if possible, to help prepare affected individuals.
If possible, employees subject to layoff will be informed of the
nature of the layoff and the foreseeable duration of the layoff,
whether short-term or indefinite.
In
determining which employees will be subject to layoff, SOLANO'S will
take into account, among other things, operation and requirements,
the skill, productivity, ability, and past performance of those
involved, and also, when feasible, the employee’s length of service.
Acknowledgement:
Employee is to print and sign the following document upon having read the above Handbook.